INVU

What INVU Deliver

Transparency and Impartiality

INVU provides comprehensive and specialized performance reports according to international standards with all transparency and impartiality. The tools, models, and methodologies used by INVU are 100% unbiased to any external factors. We value honesty in results and details to the decision makers just as much as they value the business they are delivering to their customers.

The Right Performance Indicators

Enable the executives and decision makers in the establishments to monitor the performance, service quality and products provided to the consumer. INVU understands how busy it can get to run a business, nevertheless the detail of requirements in studying the performance of your business. What information to collect, where, when and how. INVU takes care of these fine details by delivering the right performance indicators your business needs to monitor in the right time.

Business Development

INVU strongly believes that data driven policies and action plans for businesses are necessary for business growth. When we take the time in analyzing business performance and consumer behavior, we become closer to delivering the right proposed action plan to drive the business towards efficiency. Ensure the proposed action plans are within the strategic corporate objectives

Measurement Platforms

With the expansion of the digital age we live in today, INVU believes that all your business performance metrics should be digitized and readily accessible in a conveniently custom designed platform. Measuring consumer satisfaction, service quality and products provided to them by the shopper, the results of surveys, and the outcome of focus groups should all be one click away.

Benchmarks

Review performance metrics to comply with the company goals and benchmarks, collecting and providing data to validate critical decisions because companies can no longer rely solely on customer service and hard work to sustain a competitive advantage.

Services

Measuring customer satisfaction and consumer behaviour

Mystery Shopping
Surveys
Focus Groups
Real-Time Customer feedback TellUsFirst TM
Staff Climate Surveys

Customer Journey

Study different behavioural scenarios using existing data
INVU works to measure and evaluate the customer’s journey on a wide scale staring with the brand acknowledgement to the step of purchase and use, feedback and evaluator
Plan and forecast how the customer will behave every step of the way
Knowing the most important attractive points for a customer to buying a product or service
Identify customer touch points

Business Development

Identify strengths to develop
Identify areas of weakness to overcome them and improve the business (setting a plan that is applicable and measured for follow-up).
Enable the organization to enhance and improve its performance according to the report and plan output.
Providing training and employment solutions according to outputs and needs

CLIENTS

INVU brings to your business the latest technology in consumer behavior analytics. Whether your business is small, medium or large our combination of international expertise and local talents from the Kingdom ensures you will have practical solutions that adhere to the local market behavior well. We have a large network of trained shoppers across the kingdom (locals and expats) to fit the clients’ business needs regardless of size or location. We are the first and only Saudi firm certified by MSPA focusing on Mystery Shopping as a core service.

INVU can deliver the right tools for your business to help you figure out how to maintain and grow the business efficiently.

We take data security and privacy extremely seriously and we know they are also important to our clients. INVU follows the signed NDA with its clients to every letter and adheres to the best practices and standards of data security.

For each task we select corresponding validator according to their individual skills. These skills have been verified through trainings and tests. Furthermore, their skills are continuously subjected to evaluation based on the work results. In addition, the high quality of the work results are secured by special quality management measures such as statistical process control, audits, peer reviews and evaluation.

SHOPPERS

Go the following link: https://ms.invu-sa.com, fill the requested registration form then view the Help Documents and videos

Follow directions
Honesty
Reliability
Friendliness
Writing skills
Pay attention to the details
Good memory

Go in shopping assignments
Fill the designated survey
upload documents/pictures/videos of the visit

It depends on the visit assignment, sometimes it’s a payment, sometimes it’s a product or a service and sometimes it’s both. Shopper will always know the benefits of each visit before being assigned.

Read the Help Documents and videos then follow the visit instructions

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